29-30 September 2027, JW Marriott Dubai Marina
THE REGION'S LEADING CUSTOMER EXPERIENCE EVENT
Customer Experience Live's
The Experience Show
Defining the transformation blueprint for AI driven experience, engagement, and service shaping the experience economy.
Middle East's premium gathering of experience, engagement, operations & transformation leaders
Where Experience, Engagement & Operations Technology Meets the Middle East's Enterprise Buyers
The Experience Show Middle East is the definitive CX, Contact Center, Marketing and Operations business growth platform that brings together the leaders and enterprise decision-makers shaping the next generation of experience.
Not just visibility. Not just footfall.
A premium opportunity to engage in qualified conversations with leaders shaping CX investment. Enquire now to ensure you do not miss out on strong lead generation.
91% Senior Decision Makers
Single platform where most important technology buying decisions are being discussed
1:1 Executive Meetings
A well structured program enables you to meet and do business with top decision makers
68%
Attending executives have purchasing responsibility
The audience behind the opportunity
72%
C-suite, VP level & Director level
Level up
Your CX Strategy
AI-powered experiences and Agentic AI — are emerging as the defining forces behind customer experience transformation. This paradigm shift will center stage at The Experience Show Middle East 2027, the region’s most prestigious CX leadership gathering, exploring how enterprises are leveraging intelligent systems to not just automate, but craft personalised and exciting experience journeys.
Trailblazers
140 sessions orchestrated to help you separate the signal from all the noise
One agenda built around the future of customer experience, where Middle East's CX leaders decide what's next.
AI Agents | Customer Operations | CX ROI | Digital Experience | Personalisation
A glimpse of our 2026 speakers
Gala Blasco
Chief Consumer Experience Officer (Beauty)
Reliance Retail
Nirmani Amerasinghe
Global Vice President Customer Experience, Schneider Electric
Lianne Braganza D’Sylva
Global Customer Experience Director
Cigna Healthcare International Health
Virali Shah
VP Customer Experience
Al Ghurair
Saif Ali Al Shehhi
Group Executive Director - Happiness & Positivity and Supply Management
National Bonds
Hassan Al Jassmi
Head of Digital Banking, Consumer Banking
Ajman Bank
Noora Ahmed
SVP- MD, Business Relationship and Customer Experience
Network International
Eslam Hosny Mohamed
Chief Marketing Officer
Ali Al Mulla Group
Why partner with
The Experience Show
A premium platform for companies
shaping the future of experience
Direct access to a highly qualified audience.
Meaningful conversations and real business opportunities.
1
Meet your next customers
Connect with CX, digital, marketing and contact-centre leaders who influence enterprise technology investments from across the region.
2
Showcase your technology
Turn product demonstrations and real-world use cases into conversations with potential customers and partners.
3
Build executive relationships
Create meaningful engagement through private roundtables, leadership sessions and curated networking.
4
Create qualified opportunities
Move beyond passive footfall with targeted introductions and pre-arranged executive meetings.
5
Cement your position across Middle East
Use The Experience Show as a platform to develop relationships with enterprise organisations across one of the world's most dynamic transformation markets.
$100m CX Question: Where is the ROI?
6 experience economy focalpoints examined through dedicated conference tracks
1 definitive CX ecosystem evaluating true impact
Explore six experience economies shaping the future of customer experience across the Middle East through focussed conference tracks.
Contact Center & Operations Leaders
Middle's East's only dedicated Contact Center Show exploring new paradigms - Agentic AI, AI, Analytics, Experience Hubs, Customer Experience.
Spotlighting AI agents • Automation • Workforce transformation • Voice • Customer service
Customer Experience Live
Embracing hyper-personalisation as a top management mantra to amplify the value of care and gain wallet share.
Spotlighting Customer strategy • Journey transformation • Personalisation • Loyalty • CX measurement
Trusted by brands shaping the future of customer experience
Testimonials from past sponsors
TP
We had a wonderful one and a half days, and it's coming to a wrap. The footfall was strong at the show this year... Most of the CIOs, AI futurists, and CX folks are here at the show. We've met at least a hundred major brands at the show over the two days. The content is very thoughtfully created and we're really enjoying the kind of audience and talks that we're having.
Zoom
It's really amazing to be part of the Experience Show 2026 and it's a wonderful event that gave Zoom the opportunity to be a sponsor as well and to speak to the audience. Actually, it was a really engaging event... customers came to our booth to understand what Zoom can actually offer to the market. It has been amazing... Very good event. Thank you so much.
_JPG.jpg)
QuestionPro
Just wrapped up two straight days of walking, talking and strategizing, at Customer Experience Live Show. Grateful to everyone who stopped to chat afterward, the conversations I've had with all the attendees were easily the best part of this year's exhibition.
Apifonica
We had a great two days at the CX Live Show. Thank you to everyone who stopped by, tried the demo and asked the hard questions. We're leaving Dubai with a long list of follow-ups, and we're looking forward to every one of them.
Customer
Engagement
Adapting an AI powered, proactive engagement models to orchestrate seamless experiences, where exceptional service becomes competitive advantage.
Spotlighting Proactive engagement • High tech high touch • Personalisation
Digital & eCommerce
Experience
How a personalised digital experience has a lasting impact on customer loyalty.
Spotlighting AI • Personalisation • Digital journeys • Commerce • Experience platforms
Government Experience
Shaping the human and AI collaboration strategy to build seamless experiences for citizens and communities.
Spotlighting Citizen experience • Digital government • Smart services • Accessibility • Public-sector transformation
Contact Us
Enquire to sponsor, attend, request a brochure, or awards information
